Relaxed Refund Policy

I Do Not Like The Product.

If the product is not to your liking, you can simply reach out to our assistance team, and they will assist you with your request.

They will ask for your name and email address to confirm your purchase.

If you are within the 30-day money-back guarantee, we can issue a refund.

We do not require you to return the product; we will refund you promptly without any hassle or inconvenience.

Once your purchase has been confirmed, our team will proceed to refund the exact amount you paid for the cost of the subscription.

Refunds are issued directly to your bank account.

We understand that if our products do not meet your expectations, you may not be inclined to visit our store again.

Therefore, our team will kindly and respectfully ask for your feedback on how we can improve our products to serve you better in the future.

Product Received But Damaged

If the received product is broken, we kindly request the buyer to provide a photo within 48 hours of receiving the product.

This will help us understand the nature of the damage and no other steps are required from your end.

Once the photo has been provided and why and where the damaged products come from we will typically proceed to send you a new product at no additional cost.

Package Not Received:

If the package is not received, we kindly request your name, address, and tracking number.

We will promptly contact the shipping company to inquire about the status of your order. You can expect to hear back from us within 48 hours with an update.

After investigating the situation, we will inform you about the delivery status. Based on the outcome, we will either ship a new product to you at no additional cost or process a refund back to your card.

Anymore questions?

Schedule a Call

We are here to help. You can either call 03333395531 from monday to thursday from 10 am to 8 pm. Friday, saturday, sunday we are not able to receive your calls.

We run as well a live chat service 7 days a week where you can drop us a message and we will answer you within a couple of hours.

Or if you wish you can send us an email at support@staminize.co.uk

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